Location: Melbourne or Sydney

Industry: General Insurance

Company: McLardy McShane Group

Are you an experienced compliance professional looking for a new challenge in a dynamic, fast-paced environment? Join a well-established and reputable national insurance brokerage & AR network as a Compliance Manager and play a key role in ensuring our compliance frameworks meet the highest standards.

About Us:

McLardy McShane is a trusted insurance network offering a wide range of services to individuals and businesses across Australia. With a strong reputation for excellence, we take pride in delivering tailored insurance solutions to meet the diverse needs of our clients. As we continue to grow, we are looking for an exceptional Compliance Manager to join our team and help us uphold the integrity of our operations.

Key Responsibilities:

·       Develop, implement, and maintain compliance policies and procedures in line with industry regulations and company requirements.

·       Manage and oversee AFCA complaint processes

·       Manage and oversee Professional Indemnity exposures end to end

·       Monitor regulatory changes and assess the impact on business operations, ensuring compliance across all levels.

·       Review complaints, breaches and respond accordingly

·       Conduct regular audits and risk assessments to identify areas of potential compliance risk and develop strategies to mitigate them.

·       Work closely with internal teams to provide guidance and support on compliance-related matters, including training and awareness programs.

·       Manage and respond to internal and external compliance inquiries, ensuring timely and accurate resolution.

·       Coordinate and lead compliance reporting, including preparing regulatory submissions and ensuring adherence to deadlines.

·       Develop and maintain strong relationships with regulators, industry bodies, and other stakeholders.

·       Oversee compliance audits and liaise with external auditors and regulatory authorities as required.

·       Ensure adherence to the Australian Financial Services (AFS) license obligations and other relevant legislative requirements.

What We’re Looking For:

·       Diploma in insurance broking (preferable)

·       Proven experience (5+ years) in a compliance management role, preferably within the insurance or financial services industry.

·       Strong knowledge of Australian financial services laws, regulations, and industry standards.

·       Excellent understanding of risk management and corporate governance.

·       Exceptional attention to detail with the ability to think critically and solve problems effectively.

·       Strong communication and interpersonal skills with the ability to influence stakeholders at all levels.

·       Ability to work independently and collaboratively within a fast-paced, deadline-driven environment.

·       Relevant tertiary qualifications in law, business, or a related field (e.g., Compliance, Risk Management, or Insurance).

·       Experience with regulatory reporting, audits, and liaising with external authorities is highly desirable.

Why Join Us?

Ö      Competitive salary and benefits package.

Ö      Work in a supportive and collaborative environment.

Ö      Opportunities for professional development and career progression.

Ö      A dynamic role with the chance to make a real impact on business operations.

Ö      Flexible working arrangements available.

How to Apply:

If you're ready to take your career to the next level and help drive compliance excellence at a leading insurance broker, we'd love to hear from you! Please send your resume and a cover letter outlining your relevant experience to careers@mclardymchane.com.au

Application Deadline: 30th April 2025

McLardy McShane is an equal opportunity employer and values diversity in our workplace.

Location: Melbourne, Victoria

Industry: General Insurance

Company: McLardy McShane

Are you a tech-savvy leader with a passion for managing day to day  IT systems and driving technological innovation? We are looking for a dedicated IT Manager to join our team at McLardy McShane, a leading national insurance broker network, head office in Melbourne. This is a fantastic opportunity to oversee and enhance our IT infrastructure, ensuring our systems remain secure, efficient, and aligned with the company's growth strategy.

About Us:

McLardy McShane is a respected and growing insurance broker network, known for delivering exceptional insurance solutions to individuals and businesses across Australia. With a focus on providing clients with tailored insurance products, we are committed to innovation and excellence. As part of our expansion, we are seeking an experienced IT Manager to lead our IT department, work with external IT suppliers and support the technological needs of our business.

Key Responsibilities:

·       Work with third parties to oversee the IT infrastructure, ensuring the reliability, security, and performance of all systems, networks, and software.

·       Provide guidance & support to all our people within the network

·       Collaborate with senior management to develop and execute the IT strategy, ensuring alignment with the company’s overall business objectives.

·       Manage the implementation, monitoring, and optimization of IT projects, ensuring they are completed on time and within budget.

·       Troubleshoot and resolve technical issues, offering prompt support to internal teams and clients.

·       Ensure compliance with data protection and cybersecurity policies, maintaining the integrity and security of sensitive information.

·       Manage vendor relationships, including negotiating contracts and overseeing service level agreements (SLAs).

·       Monitor industry trends and emerging technologies, recommending solutions that enhance operational efficiency and business growth.

·       Develop and maintain IT documentation, including policies, procedures, and disaster recovery plans.

·       Oversee system upgrades, patches, and the rollout of new hardware/software. Support business continuity planning and disaster recovery initiatives to minimize downtime and data loss.

What We’re Looking For:

·       Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.

·       Proven experience (5+ years) as an IT Manager or in a similar role, ideally within the insurance or financial services sector.

·       Strong understanding of IT systems, network infrastructure, and cybersecurity protocols.

·       Experience in managing and supporting business-critical IT systems and applications.

·       Excellent problem-solving skills with the ability to think critically and act quickly under pressure.

·       In-depth knowledge of cloud-based solutions, IT security, and data management best practices.

·       Familiarity with industry-specific software (e.g., insurance management systems, CRM platforms) is a plus.

·       Relevant tertiary qualifications in Information Technology, Computer Science, or related fields.

Why Join Us?

Ö      Competitive salary and benefits package.

Ö      Work in a collaborative and innovative environment.

Ö      Opportunities for career growth and development.

Ö      A dynamic and challenging role with a chance to make a significant impact on the company’s IT strategy.

Ö      Flexible working arrangements available.

How to Apply:

If you're a strategic IT professional with a track record of managing and improving IT systems, we'd love to hear from you! Please submit your resume and a cover letter outlining your experience careers@mclardymchane.com.au

Application Deadline: 30th April 2025

McLardy McShane is an equal opportunity employer and values diversity in our workplace.

HOURS: Full time

LOCATION: Adelaide SA

RELATIONSHIP TO OTHER POSITIONS: 

Given the nature of the role the person is required to build relationships with all McLardy McShane Joint Venture Partners, Authorised Representatives, team members, clients, Insurance underwriters and other insurance industry professionals. 

POSITION SUMMARY:

Key accountabilities include providing national support of back-end broking services to the McLardy McShane Group JV Partners and Authorised Representatives nationally.

MAIN RESPONSIBILITIES: -

JV Partner and AR Relationship and Support:

•          Provide a responsive and efficient back-end support service to brokers and staff which   includes processing, document management, claims assistance, credit control

·          Contribute to the compliance requirements of brokers in conjunction with the Compliance Manager

•          Annual Leave remote or inhouse support: Provide support while JV Partners or AR’s are on leave to ensure         the business service is not impacted

•          Provide leadership and skills training to the junior members of the team including our offshore team.

Local Insurer and Placement Support:

•          Insurer Relationship: State level insurer relationships to support with escalations and capitalise on the McLardy McShane leverage with key insurers where required

•          Placement Support: Using State relationships and leverage support the JV Partner with   placement challenges including engaging internal McLardy McShane experts, Steadfast and            access to London markets

•          Market Knowledge: Understanding agencies offerings and build key contacts to share with         JV Partners

Process Improvements & Business Mentoring:

• Sales & Marketing: Support with marketing and sales plans if and when required

• Process Improvements: Assist with process Improvements and efficiencies - i.e. identify challenges such as debtors, pre-renewal/renewal process and suggest process

• Improvements Compliance: Review audit findings and identify areas of focus/improvement. Support the implementation of the remedies and monitor the progress.

• Training: Identify training gaps and find insurers/suppliers to support.

KEY PERFORMANCE INDICATORS: -

•          Effective and efficient support service outcomes for brokers

·                Provide timely turnaround of requests

•          Ability to work well with others

•          Ability to work through issues / problems and find solutions

•          Understanding and knowledge of Insurance environment

·                Ability to identify and escalate breaches, complaints and the like to management

SKILLS AND EXPERTISE: -

•          Microsoft Office skills including Word, Excel and Power point

•          Advanced broking experience

•          Advanced skills in WinBEAT and INSIGHT

•          The ability to be flexible in a rapidly growing organisation

•          Good interpersonal skills

•          Proven ability to work as part of a team

•          Ability to understand FSRA Legislation

•          Previous Insurance Industry experience is expected

EDUCATIONAL REQUIREMENTS: -

·                Diploma Insurance Broking

·                Min 5 years industry experience

ATTRIBUTES: -

•          Ability to be well organised and structured

•          Ability to work autonomously

•          Eye for detail

•          Excellent oral and written communication skills

•          Willingness to learn

•          Displays Initiative

•          Open to change

•          Friendly and co-operative personality

•          Ability to grow with the company

MCLARDY MCSHANE CULTURE: -

The position includes the acceptance of and participation in the McLardy McShane culture:

•          Sharing in all the office responsibilities with fellow work colleagues

•          Joining in and projecting a positive approach to all situations

•          Offering & encouraging assistance to others

•          Energetic involvement in our internal and external office activities and our external charitable support areas & functions