The following job opportunities are currently being advertised by the McLardy McShane Group.

Broker Support

HOURS: Full time

LOCATION: Adelaide SA

RELATIONSHIP TO OTHER POSITIONS: 

Given the nature of the role the person is required to build relationships with all McLardy McShane Joint Venture Partners, Authorised Representatives, team members, clients, Insurance underwriters and other insurance industry professionals. 

POSITION SUMMARY:

Key accountabilities include providing national support of back-end broking services to the McLardy McShane Group JV Partners and Authorised Representatives nationally.

MAIN RESPONSIBILITIES: -

JV Partner and AR Relationship and Support:

•          Provide a responsive and efficient back-end support service to brokers and staff which   includes processing, document management, claims assistance, credit control

·          Contribute to the compliance requirements of brokers in conjunction with the Compliance Manager

•          Annual Leave remote or inhouse support: Provide support while JV Partners or AR’s are on leave to ensure         the business service is not impacted

•          Provide leadership and skills training to the junior members of the team including our offshore team.

Local Insurer and Placement Support:

•          Insurer Relationship: State level insurer relationships to support with escalations and capitalise on the McLardy McShane leverage with key insurers where required

•          Placement Support: Using State relationships and leverage support the JV Partner with   placement challenges including engaging internal McLardy McShane experts, Steadfast and            access to London markets

•          Market Knowledge: Understanding agencies offerings and build key contacts to share with         JV Partners

Process Improvements & Business Mentoring:

• Sales & Marketing: Support with marketing and sales plans if and when required

• Process Improvements: Assist with process Improvements and efficiencies - i.e. identify challenges such as debtors, pre-renewal/renewal process and suggest process

• Improvements Compliance: Review audit findings and identify areas of focus/improvement. Support the implementation of the remedies and monitor the progress.

• Training: Identify training gaps and find insurers/suppliers to support.

KEY PERFORMANCE INDICATORS: -

•          Effective and efficient support service outcomes for brokers

·                Provide timely turnaround of requests

•          Ability to work well with others

•          Ability to work through issues / problems and find solutions

•          Understanding and knowledge of Insurance environment

·                Ability to identify and escalate breaches, complaints and the like to management

SKILLS AND EXPERTISE: -

•          Microsoft Office skills including Word, Excel and Power point

•          Advanced broking experience

•          Advanced skills in WinBEAT and INSIGHT

•          The ability to be flexible in a rapidly growing organisation

•          Good interpersonal skills

•          Proven ability to work as part of a team

•          Ability to understand FSRA Legislation

•          Previous Insurance Industry experience is expected

EDUCATIONAL REQUIREMENTS: -

·                Diploma Insurance Broking

·                Min 5 years industry experience

ATTRIBUTES: -

•          Ability to be well organised and structured

•          Ability to work autonomously

•          Eye for detail

•          Excellent oral and written communication skills

•          Willingness to learn

•          Displays Initiative

•          Open to change

•          Friendly and co-operative personality

•          Ability to grow with the company

MCLARDY MCSHANE CULTURE: -

The position includes the acceptance of and participation in the McLardy McShane culture:

•          Sharing in all the office responsibilities with fellow work colleagues

•          Joining in and projecting a positive approach to all situations

•          Offering & encouraging assistance to others

•          Energetic involvement in our internal and external office activities and our external charitable support areas & functions